Privacy Policy

At Travel-Easy ("we", "our" or "the platform"), we are committed to protecting the privacy and security of our users' personal and business data. This Privacy Policy describes what information we collect, how we use it, and the measures we take to protect it.

This policy applies to all users of the Travel-Easy ERP platform, including administrators, operators, and anyone who interacts with our services.

We collect the information necessary to provide our tourism management services efficiently and securely:

Basic Personal Data

• User's full name
• Email address
• Phone number
• Login credentials (username and encrypted password)
• Role and permissions within the system

Agency Data

• Company trade name and legal name
• National Taxpayer Registry (RNC)
• Business address and branch locations
• Tax information required for DGII integration
• Banking details for treasury management (if applicable)

Usage Data

• Activity logs within the platform (access logs)
• Device and browser information
• IP address for security purposes

We use the collected information exclusively for the following purposes:

• Provide and maintain Travel-Easy platform services
• Manage user accounts, permissions, and access
• Process electronic invoicing and DGII tax integration
• Provide technical support and customer service
• Improve platform functionality and user experience
• Ensure system security and prevent unauthorized access
• Comply with applicable legal and regulatory obligations

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Measures include:

• Data encryption in transit (SSL/TLS) and at rest
• Secure password storage using hashing algorithms
• Role-based access controls with granular permissions
• Periodic backups and redundant storage
• Continuous infrastructure monitoring and anomaly detection
• Periodic security audits

Our platform operates on cloud infrastructure with industry-standard security, ensuring availability and information protection.

We do not share your personal or business data with third parties, except in the following circumstances:

• DGII: Tax information required for compliance with tax obligations and electronic invoicing in the Dominican Republic.
• Legal requirements: When required by law, court order, or request from a competent authority.
• Service providers: Essential technology providers for platform operation (hosting, cloud services), who are subject to confidentiality obligations.

All service providers with data access are bound by confidentiality and data protection agreements.

We retain your personal and business data while you maintain an active account on Travel-Easy and for the period necessary to fulfill the purposes described in this policy.

Tax and billing data is retained for the period established by applicable Dominican legislation. Activity logs are retained for a reasonable period for security and audit purposes.

Upon account cancellation, we will delete or anonymize your personal data within a reasonable timeframe, except for data we must retain due to legal obligations.

As a Travel-Easy user, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to the processing of your data in certain circumstances.

To exercise any of these rights, contact us through the channels indicated in the contact section. We will respond to your request within a maximum of 30 business days.

Travel-Easy uses only strictly necessary functional cookies for the proper functioning of the platform. These cookies allow:

• Keep your session active while using the system
• Remember your language and configuration preferences
• Ensure your account security

If you have questions, concerns, or wish to exercise your rights regarding the processing of your personal data, you can contact us through the following channels:

We are committed to responding to all privacy-related inquiries within 30 business days of receiving the request.

This policy may be updated periodically. Any significant changes will be notified through the platform. We recommend reviewing this page regularly.